FAQ: GIR | Peelers, Mashers, Basting Brushes, and more
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I combine rewards or customize my pledge with add-ons?

When you click the green “Back This Project” or “Manage Your Pledge” button (https://www.kickstarter.com/projects/productofgir/gir-tongs-and-whisks/pledge/edit), it’ll show a variety of pledge tiers to choose from. Click any one of those, and you’re set to receive the items listed in that pledge.

If you’d like to add more items from the GIR collection, you can adjust the Pledge Amount to reflect the sum total of the pledge tier and the additional items / other reward tiers you want. Available items and prices are listed in the “Rewards” diagram on the campaign page and also at https://gir.co/calc. There’s a lot to choose from! When you adjust your pledge, the pledge tier and its description won’t change - just the dollar amount. You don’t need to (and can’t, actually) note which items or colors you want at this stage. But don’t worry: we have a system all set up to take care of it.

After the campaign, we’ll send a survey that will allow you to select the items and colors to which you want to allocate those dollars.

Last updated: August 06, 2019 09:45

I'm trying to select multiple rewards, but I'm unable to. What gives?

The Kickstarter platform won't allow you to literally select multiple rewards per se, but you CAN combine the dollar amounts of any rewards or products from the add-ons menu at https://gir.co/calc. You'll leave your reward selection at the singular "base pledge" and once the campaign is over we'll send out a survey inviting you to allocate the additional funds to the desired items.

Last updated: August 06, 2019 09:45

When do I select colors and tell you where to ship everything?

We'll be sending a survey shortly after the campaign ends. As part of the survey, you'll confirm any add-on selections, choose colors for all of your fun new kitchen tools, and provide a shipping address so we can deliver the goods.

Last updated: August 06, 2019 09:45

Are you making these products in any GIR original/legacy colors?

Not for now—original GIR colors may make an appearance for these tools somewhere in the future, but for now our 2019 color palette is red (slightly more saturated than our original, by backer request), navy, and slate. Whenever we can add to the mix or introduce something totally new, we will! But what we’re guaranteeing for campaign backers is red, navy, and slate so we can hit our November delivery target.

Last updated: August 06, 2019 09:45

Are these products dishwasher safe?

Absolutely yes! Everything we make is dishwasher safe and designed to last. In fact, the AISI 316 stainless steel used for the tongs puts them in a rarefied category of marine-grade corrosion resistance. Go ahead - drag 'em behind your boat for a few weeks.

Last updated: August 06, 2019 09:45

What is the pledge calculator I’ve seen mentioned on the project page?

We've created a pledge calculator at https://gir.co/calc that's designed to help out with the add-on math for anyone who wants to customize their pledge with other GIR items (all production funded by contributions from this campaign). If you'd like to add items to your pledge, click "Manage Your Pledge" on the campaign page and manually update your pledge amount to the new total. Item and color selections will be sorted out in a survey after the campaign; it's just the math for the pledge amount that you set up front.

Last updated: August 06, 2019 09:45

Can you create a new reward level with X+Y+Z?

We’ve passing the torch to you! Choose the "Pledge $1 or more - Custom Pledge" tier (it's at the very top of the rewards list) and set the dollar amount to reflect any item/reward combo you want. Prices are listed in the Rewards graphic at the bottom of the campaign page, and you can also see a comprehensive listing at https://gir.co/calc.

Last updated: August 06, 2019 09:45

How do you calculate shipping fees? What are the charges for international shipping? How are you setting shipping costs for the Custom Pledge tier?

We pass on shipping costs subsidized where possible, and elsewhere without any markup at all (as a principle, we never make money on shipping.) International shipping costs have been precalculated for the $30+ reward tiers using the aggregated weights and sizes of the reward items at the best rates we can achieve. We did the same for the Custom Pledge tier assuming a 2lb package, which is our historical average package weight for Kickstarter shipments. Please note that if you add a significant number of items to your reward, or if you’re creating a Custom Pledge at the $1 tier and your products don’t add up to more than $25, there may be a modest incremental shipping cost. We’ll eat it as much as we can, and reach out directly to you if the cost of shipping your package is more than $10 over what we’ve budgeted for.

Last updated: August 06, 2019 09:45

If I want add-ons, do I have to pledge the full amount now, or can I wait until the post-campaign survey is launched to add on additional items?

Either way—whatever is easiest for you! Add now by combining existing pledge tier amounts or using the calculator at https://GIR.co/calc to set a pledge total, or do it later if you don't mind two different transactions. Regardless, the item and color selections etc. will happen in the post-campaign survey so you don't have to worry about that part quite yet.

Last updated: August 06, 2019 09:45

Will I be able to add on spatulas, flips, and anything else from your website at the KS prices on the survey? And would they be any color choice or select ones?

Yes! You can add anything else from our catalog, at backer-only prices. We'll make every color we have in our warehouse available - for just about every classic GIR tool, and all the new ones we're launching here, that'll include at least red, navy, and slate. But many products will be available in additional colors from the GIR back-catalog, including the "full rainbow,", the "core 7," and any special edition colors we have left, like 2019's mint and coral tools/lids, and the grape-vine-burgundy-navy bottle stopper sets. If we have it in stock, we'll make it available to backers.

Last updated: August 06, 2019 22:29

I pledged for the Utility Set (or Starter Set / Tongs 2.0 Set / Kitchen Drawer Set). Is there an option to swap/choose a ________ instead of a ________?

Sure thing. We have three pretty good options for a scenario in which you want to swap a lower-cost item into your pledge tier (e.g. swap in a wire masher in place of a perforated masher):

1) Keep things at your chosen set, and if you decide you want to swap your _______ send us a DM with a note. We'll jot your name down and refund the difference after the campaign.

2) Keep things at the _______ Set, and use the extra pledge credit toward another GIR item once you're in the post-campaign survey flow. We'll allow backers to swap tiers at that point and be fairly free with how they allocate pledge dollars.

3) Create a Custom Pledge using https://gir.co/calc as a guide (for example, the Utility Set with a wire masher instead of a perforated masher would add up to a $67 pledge in the Custom tier).

Last updated: August 06, 2019 22:41

Can you explain how the nylon tong tips are attached to the stainless tongs? Is there any gap between the nylon (is it a nylon cover?) and the stainless underneath where food/bacteria could build up or is it somehow a solid connection? Or remove-able cove

The nylon blades are comolded on to the steel, so they won't be removable and there won't be a gap—at least, not a significant one by any measure. Our intent was to make these feel as much like "one piece" as we could, with due consideration given to the nylon material thicknesses needed for comolding (in other words, the nylon has to be thicker than the steel but we haven't left any open pockets where nasties could grow/hide). One way to imagine it is that the nylon has been "melted" on to the steel; the connection is fairly seamless. On the top/outside, the surface transition is almost totally smooth - you can run your finger from the steel to the nylon with only a small bump and no gap. We used the inside/underneath to "cheat" the nylon in a direction where it wouldn't be as visually or functionally noticeable; there's a couple millimeter lip that's easy to clean and tucked up inside the u-turn shape of the steel arms. That gives us the necessary thickness for comolding, which in turn gets the credit for creating a seamless, non-removable connection.

Last updated: August 08, 2019 23:01

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://gir-tools-2019.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://gir-tools-2019.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://gir-tools-2019.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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